Introduction
At Carbufz Technologies, we strive to provide exceptional car washing services through our monthly subscription model tailored for apartment customers. To ensure clarity and fairness, we have established the following cancellation and refund policy.
Subscription Cancellation
1. Customer-Initiated Cancellations
Customers may cancel their subscription at any time. To initiate a cancellation, customers must:
- Submit a cancellation request via email to support@carbufz.com or through the customer portal on our website.
- Provide their account details, including the name associated with the subscription and the vehicle type.
2. Cancellation Notice Period
To avoid being charged for the next billing cycle, customers must submit their cancellation request at least 7 days before the next scheduled payment date. If a cancellation request is received less than 7 days before the billing date, the customer will be charged for that upcoming cycle.
Refund Policy
1. Eligibility for Refunds
Refunds are available under specific conditions:
- If a customer cancels their subscription within 14 days of signing up and has not utilized any services during that period, they are eligible for a full refund.
- If a customer has used any services during this period, they will not be eligible for a refund.
2. Monthly Subscription Charges
For cancellations made after the initial 14-day period:
- Customers will not receive refunds for any monthly charges already paid.
- Any remaining balance on their account after cancellation will not be refunded but can be applied as credit towards future services if applicable.
Service Interruption
In cases where Carbufz Technologies is unable to provide service due to unforeseen circumstances (e.g., extreme weather conditions), customers will not be charged for missed services during that month. However, this does not apply to cancellations initiated by customers.
Changes to Policy
Carbufz Technologies reserves the right to modify this cancellation and refund policy at any time. Customers will be notified of significant changes via email or through updates on our website.
Contact Information
For questions regarding this policy or assistance with cancellations and refunds, please contact our customer support team at support@carbufz.com
This Cancellation and Refund Policy is effective as of April 7, 2025.